"Google Can't Do That": Why One Patient Switched to an AI that Actually Listens
She used to lose sleep before every appointment
At a Glance:
Elizabeth used to leave doctor appointments anxious and confused, relying on notes and late-night Googling to fill in the gaps. Neatly helped her stay present, understand medical language, and leave appointments with clarity she could actually trust.
Elizabeth would lie awake the night before doctor visits, running through everything she wanted to ask, afraid she'd forget something important.
Then during the appointment itself, she'd frantically scribble notes instead of actually listening. And afterward? She'd realize she'd missed half of what was said anyway.
"My memory isn't what it used to be," she says. "Medical terminology doesn't stick. I'd leave appointments confused and then spend hours trying to look things up."
Elizabeth is managing several conditions right now. She was recently diagnosed with Sjögren's disease. She also has Morton neuroma in her foot, which her physical therapist actually caught before any of her other doctors did. Between rheumatology, cardiology, and physical therapy, there's a lot to keep track of.
Finally able to relax
Now, Elizabeth can actually be present during her appointments.
"I'm not scribbling notes. I'm not anxious about forgetting. I can focus on the conversation and ask follow-up questions because I know it's all being recorded."
Before appointments, she uses the AI to help her prepare questions. "It prompts me to think about things I might not have considered. That's made my appointments much more productive."
A translator for medical speak
The plain language summaries have been huge for Elizabeth.
"Doctors use terminology that goes over my head, and I used to just nod along," she admits. "Now I can go back after the appointment and actually understand what was said. The AI breaks it down for me."
When she was diagnosed with Sjögren's, she could ask the AI questions about it. What it means, what to expect, what questions she should ask next.
"It's like having a knowledgeable friend who can translate medicine into English."
Doctors love it too
Every doctor Elizabeth has shown Neatly to has been excited about it. Her rheumatologist, her cardiologist, her physical therapist. Even her insurance agent asked about it and wanted to recommend it to clients.
"I think doctors appreciate patients who come in prepared and engaged," she says. "It makes their job easier too."
She's been on the other side
Elizabeth knows what it's like to be a caregiver. She cared for her mother when she had cancer, trying to keep track of everything, advocating for someone she loved.
"If I'd had something like this back then, it would have made such a difference."
No more fumbling for answers
When her family asks about her appointments now, Elizabeth can actually explain things clearly.
"I'm not fumbling around trying to remember what the doctor said. I have it. I can share it. That's been really valuable."
Take charge of your healthcare
Curious about Neatly? The best way to get started is to simply download and start chatting and recording your appointments. It’s easy to use, and it’s free.
